Why I Shop at Bed Bath and Beyond -- They Know Customer Service

I've never really been a shopper at Bed Bath and Beyond until recently. My wife has been a customer there for some time, but as I always viewed it as the equivalent of "the woman's Home Depot", I didn't think I'd like it very much. However, a recent experience has changed my mind.

We've been looking for a mattress pad to make our hard bed a bit more comfortable. We bought a down one at the suggestion of the sales person. Despite my wife's initial hesitations (she's allergic to feathers), the clerk assured her she could bring it back if not fully satisfied. So we tried it and my wife hated it (not because of allergies but because the little feathers stuck out and poked her all night), so we took it back and were considering a synthetic mattress pad. We weren't sure we would like it when the assistant manager helping us said:

"Don't worry about trying it and bringing it back if you don't like it. We'll take back anything, unused or used."

I know this statement shouldn't come as a surprise -- after all, isn't this what good businesses do -- but it's become the exception rather than the rule that a company stands behind their products with no questions asked. And for an item like bedding that plummets in value once "used." It was a remarkable statement to me and, in fact, caught me totally off-guard.

We tried the synthetic option, didn't like it (too fluffy), and took it back. We got our refund with no problem.

Because of our great customer service at Bed Bath and Beyond, I'll certainly be back when I have a need for something they carry. Furthermore, I'll recommend them to my friends (and blog readers). It's great to do business with a company that backs up their products and Bed Bath and Beyond certainly does.

Comments

[Blaine Moore (First Time Homeowner)]

I agree; I like them a lot.

We recently used them for our wedding registry, after deciding against using Macy's. We went into Macy's and were less than satisfied, and went into BBB afterwards and were overwhelmed by how helpful they were.

I should throw something up over at First Time Homeowner about them. (Coincidentally, following your home depot comment, they were the other wedding registry that we had!)

[BoarderX]

Another nice thing about BBB is that they accept coupons that have expired. So save the coupons that you get in the mail, even after they have expired. My sister is getting married soon and I've been using all of my old coupons for the gift purchases.

[udandi]

I believe two of my coworkers used them for their registry because they were told if they wanted to make returns on gifts, they could get cash not just store credit. The other said he was able to get what was left on his registry all at 20% off either because he had a bunch of coupons or because he struck a deal with the manager. Either way, both were happy with BBB!