Went to lunch with a friend today at Logan's Roadhouse. We both ordered the salmon caesar salad and we chowed down on peanuts while we waited for our food. The waitress came back and said they had burned one of the pieces of salmon and they were cooking us a new one -- so it would be a bit longer. It was no big deal for us and we kept chatting. Ten minutes later (20 minutes from when we came in the door), both of us had our food.
As we were close to finishing, the manager came over and apologized that our food was late. We said it was no problem, but she said it had inconvenienced us and as a result they were giving us our meals for free. We said that we appreciated it but that it wasn't necessary -- but she insisted.
So five minutes later we left a healthy tip and departed Logan's feeling good.
It's nice to see that some places are still going above and beyond to try and make everything great for the customer. I tip my hat to Logan's.
That's a good story to hear. There are plenty of negative stories and its nice to hear a good one when things like that happen. It also helps that their food is good between food and service you want to come back.
Posted by: Randy Peterman | August 21, 2008 at 03:17 PM
Good for them making things right and good for you telling them it wasn't necessary. Even better for them on insisting it was necessary. I've run into situations where I was trying to play polite and said "oh that's not necessary" only to have the offer of good will rescinded. I guess that teaches me to play polite.
Posted by: Meoip | August 21, 2008 at 03:50 PM
Thats awesome. I used to love Logan's. Now I live in a Logan's free town and really want to go back.
As we are on the subject of good experiences. There are a Quizno's, a Subway and a TCBY near me that have all treated me great. I've gotten free food, discounted food and all kinds of little perks from them over my years here. There are benefits to being a friendly semi-regular customer.
And finally, there is a little privately owned Italian coffee house near me that gave myself and my friend free drinks because their machine was broken and they weren't able to make the ones we originally ordered.
Posted by: a | August 21, 2008 at 04:46 PM
you went to a STEAKhouse and ordered SALMON?!?!?!??!?!?!?
Posted by: juanny | August 21, 2008 at 09:44 PM
Love Logan's. Or Mr. Lohgaaans as I say when I'm trying to fool the kids into thinking we're going out for Chinese :-)
Posted by: JB | August 22, 2008 at 09:00 AM
Where do you go to Logans Roadhouse at? I go to the one in the Inland Empire. I could eat there rolls all day long. Thats the main reason I go there.
OK back on topic.
You normally dont get that kind of customer service anymore. Maybe its just me because I'm still young, they dont think I have the ability to tip much so they just go for the so called "Big Fish." But its nice to hear that customer service still exists somewhere in the world.
Posted by: Joshua Raines | August 22, 2008 at 11:11 AM