No Response

For those of you wondering, I haven't yet received a response from my local theater -- even though they promised they'd get back to me within "two business days." Think they are dodging the question?

Comments

[anna]

No, they're probably waiting for an answer from corporate, or swamped after the labor day weekend.

[FMF]

Anna --

Based on when I sent the email, they should have been back to me BEFORE Labor Day. And why send me a message saying I'd get an answer in two business days if they were planing on taking over a week (and counting) to get back to me?

[anna]

What I mean is -- It would have been more politic to give an open ended response (we'll get back to you as soon as possible,) but you're not being scammed.

It's possible that they don't yet have an answer to give you, or that the particular person isn't organized.

It would be one thing if they owed you money, or had to respond to a complaint. Then I can see getting annoyed with them for not responding in a timely fashion.

Dodging the question would only make sense if the question were somehow embarrassing or distasteful or they weren't planning to answer it honestly.

But you've merely asked a question to clarify a matter of policy -- not permission to break it or be compensated as a result of it. So there's no apparent reason why someone should dodge you -- there's probably a different reason for the delay.

If it's not workload, it may be incompetence, but that's got a far different connotation than hinting that they're trying to pull a fast one on you.

In a case like this, just follow up with them by email -- I mean, don't use this as a reason to show them up.

[FMF]

Anna --

I did try to follow up. The email they gave me came back undeliverable.

[anna]

My guess is you got someone who's not very competent. The most likely answer would have been some softball response, like they won't search bags, but they strongly discourage it. The most they can do is ask you to leave the theater, which is unlikely. Even if they give an flat no, there's no sinister reason to keep that info from you.

The worst case: the person who you contacted isn't there anymore (deactivated email?) That seems odd that you got a kickback, and maybe there's something wrong over there?

One option is to call the theater and ask to speak to the general manager. It's a little more work, and no you shouldn't have had to go that far, but it might be the quickest way to get an answer. Then you can tell them that you contacted them earlier and got no reply.