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« Are These People Crazy? | Main | Help a Reader: Retirement Investments »

May 28, 2008

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Clearly this is not typical. You got a great buy and I don't mean to burst your bubble, but 50% off is not something a retailer routinely throws out to a customer who's probably ready to buy at the listed price. And it's well above the "courtesy" 10-20% discount most managers are empowered to offer. You're in an outlet store, both you and the retailer know you want the items, and that you aren't likely going to find a lower price that will be worth your trouble to buy elsewhere.

It's not unusual for outlet stores to have a table of stuff at 50% off the lowest ticketed price. If I had to venture a guess, the markdown was coming and the (presumably manager) girl knew it. If you came back a few days later, you would have found your stuff on that table. And had you paid "full" or "sale" outlet price, you'd be asking for an adjustment.

The only true leverage a consumer has in securing a discount is how well you're able to convince the retailer that you're ready to walk away without one, or that the discount will lead to additional sales in the future--either from you or those to whom you can influence.

Thanks for sharing...
Nice story :)

@MelMoitzen: I think the point of the story is: there's no harm in asking. I guess you could get into quasi-sophisticated economic and consumer behavior arguments -- but sheesh -- it's glasses, not a car.....

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