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January 06, 2011


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I received an obviously pirated DVD from a foreign ebay seller once. Though disappointed, I didn't act on it since I felt it would have taken a lot of time with no effect.
However, I now purchase locally from a corner store person whom I know is honest.

This is not normal, its the exception. The vast majority of sellers are legit people selling legit product. But there are bad apples out there. But lets not assume anyone selling on Amazon or Ebay is a crook. I pulled up one DVD I bought recently on Amazon and looked at the first 10 sellers and I didn't see any feedback about any forgeries.

If a seller has lots of negative feedback then you should avoid them.

Honestly sometimes the buyer is wrong. Sell 100 items online and you'll run into a crackpot who gives you negative feedback for no reason. Feedback like : "the disc freezes at one point in the movie every time I play it." doesn't really mean "forgery". DVDs can easily be defective.

Theres always some risk of getting fake merchandise. Its higher risk when youre buying on the Intenernet but this kind of thing could happen at local merchants too. My first experience with fakes was at a flea market.

Also, 91% is a really bad level of feedback-anything under 98% is pretty low. Would you buy from a store where 1 out of 10 customers were dissatisfied?

I bought a relatively rare DVD of an old movie on eBay recently for my wife, only to find it was a pirated forgery. I gave negative feedback, but was one of the first to do so. Buyer beware I guess when buying online, especially from sellers with little feedback - or more than 2-3% negative feedback.

I've bought through Amazon before also. I've never had any problems. For CDs and DVDs though... I love Price's are good and its the real deal. Only new stuff though .. so may cost more than some Amazon listings.

"91% is a really bad level of feedback-anything under 98% is pretty low"

I think it depends on the volume of sales. Most of the sellers on Amazon seem to have 1000's of sales. For them I think anything under 98% is probably bad. But for some individuals they may only have 10-50 sales and with lower volume a rating closer to 95% may not be that bad. I'd look closer at the actual feedback in that case. Sometimes you'll see a unreasonable negative comment is why they have the less than perfect score.

?? I don't think you're a "crackpot" when you point out that a disk freezes a fourth of the way through the content, leaving you unable to view three out of four episodes that you paid for. Nor does Carolyn say that this person's complaint suggested the disk in question was a forgery.

If 91% of customers returned positive reviews, then nine out of ten customers liked the product or service. You can't please all the people all the time. On the other hand, I tend to be suspicious of positive online reviews -- it's too easy to have the employees or your all your cousins, nieces, and nephews send in glowing accolades. I'm sure some businesses hire people to go around the Web writing positive reviews.

I look at the negative reviews first. Specific details like "sent me a three-part fold-up case with a cardboard back using the images from the real thing" and "even found the DVD cover image on Google with the exact same code bar" will guarantee that I don't order the product, no matter how great the four- and five-star reviews make it sound.

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